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Knowledge Process Outsourcing – A viable option for business success
When outsourcing is Knowledge intensive and requires extensive information gathering, it is termed as knowledge Process Outsourcing. In any KPO firm, the firm gets the work done from outside by hiring knowledge experts. Knowledge Process Outsourcing is different from BPO in that it enables business success in specialized arena requiring domain expertise by the Knowledge Process Consultants.
While with the use of BPO, the industries underwent a huge change, KPO surpassed BPO enabling industries to take one step ahead. KPO is utilised not only in area of information technology but into the health care sectors too like the clinical research and Intellectual Property Rights.

One of the main reasons why the companies outsource knowledge process is the low cost factor. Other reasons include
• Improved organisation value and image.
• No cost on capital or infrastructure required.
• Reduces the workload of the employees in a firm.
• No cost on manpower required.
• More guarantee of success as firms pay for the knowledge outsourced.
All the above finally contribute towards enhanced customer satisfaction.
Considering the KPO in IT industry, India has emerged as one of the top outsourcing destinations because of the highly skilled software professionals. KPO industry is poised for a big leap in terms of financial assets. According to data released by NASSCOM (National association of Software and Services Companies), KPO industry would soon be creating a market of USD 17 billion out of which India will occupy 70% of the KPO share by 2010. Other countries which are set to outsource in the knowledge process are China, Russia, Israel etc.

Knowledge Process Outsourcing industry (KPO) is expected to reach USD 17 billion by 2010, of which USD 12 billion would be outsourced to India. Another report predicts that India will capture more than 70 percent of the KPO sector by 2010. Apart from India, countries such as Russia, China, the Czech Republic, Ireland, and Israel are also expected to join the KPO industry
Where all KPO has been effective –
• Medical Research and Development
• Investment services, accounting and investment research
• Business and market research
• Legal research
• Publishing
• Web development applications
• Technology research and sometimes for
• Better brand management

When the firms outsource the knowledge experts, the main objective is to move up the value-chain. When doing so, the firms undergo evolution process lending credibility to its products, processes and systems. A large number of Indian firms have off shored KPO services and they include leading healthcare companies like Astra Zeneca, Glaxo-Smithkline. In the area of embedded systems and chip design, Motorola, IBM, Cisco, Cypress, Nokia, Philips, Intel and many more have set up their design centers in other countries. Apart from the organizations being benefited, there is huge opportunity of jobs in the area of KPO. Any professional who is an expert in his area, medical, technical, management etc expect to reach the pinnacle of success by getting involved in KPO

Article Source: ArticlesBase.com - Knowledge Process Outsourcing – a Viable Option for Business Success